Public Grievance Cell

• Coordination of the work of Online Public Grievances on CPGRAMS portal.
• Dealing with Public Grievances received via Emails, Social Media , or any other mode.
• Disposal of Appeals (If any) regarding public grievances received earlier.
• Preparation of Special Campaign Report of Public Grievances whenever required.
• Preparation of miscellaneous reports regarding status of disposed of PGs pertaining to specific periods.
• Scrutiny & Examining of References / Public Grievances received from President’s Office, Vice President’s office, PMO, State Employment Directorates, VIPS, MPs, MLAs.
• Uploading final replies on the CPGRAM Portal.
• Dealing with Employment Assistance: Forwarding of representations to the concerned State Directors/ Other Ministries.
• Dealing with Complaints on Assistance or on functioning of Employment Exchanges in various States/UTs.
• Examination of reports and Retunes on the legislative proposals and other business in the Parliament Sessions.
• Supply of information to the Lok Sabha Secretariat/Rajya Sabha Secretariat on employment and Unemployment matters of the use of Indian delegation attending the various inter Parliamentary/conferences/Committees.
• To solicit information from other Ministries/State Governments/Sections for Parliament Question.