Public Grievance Cell

  • Coordination of the work of Online Public Grievances on CPGRAMS portal.
  • Dealing with Public Grievances received via Emails, Social Media , or any other mode.
  • Disposal of Appeals (If any) regarding public grievances received earlier.
  • Preparation of Special Campaign Report of Public Grievances whenever required.
  • Preparation of miscellaneous reports regarding status of disposed of PGs pertaining to specific periods.
  • Scrutiny & Examining of References / Public Grievances received from President’s Office, Vice President’s office, PMO, State Employment Directorates, VIPS, MPs, MLAs.
  • Uploading final replies on the CPGRAM Portal.
  • Dealing with Employment Assistance: Forwarding of representations to the concerned State Directors/ Other Ministries.
  • Dealing with Complaints on Assistance or on functioning of Employment Exchanges in various States/UTs.
  • Examination of reports and Retunes on the legislative proposals and other business in the Parliament Sessions.
  • Supply of information to the Lok Sabha Secretariat/Rajya Sabha Secretariat on employment and Unemployment matters of the use of Indian delegation attending the various inter Parliamentary/conferences/Committees.
  • To solicit information from other Ministries/State Governments/Sections for Parliament Question.